Keep management updated: Relay vital information in the form of timely and accurate reports
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee
Strengthen relationships: Establish and maintain communication with clients and/or team members
Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any

🎯 Requirements

Experience: 6–10 Years
Education: B.E./B.Tech./MCA or equivalent
Strong analytical, debugging, and problem-solving skills
Good communication and stakeholder management skills
Experience working in Agile Scrum teams
Ability to manage multiple priorities and deliver within committed timelines

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