Engage SMB/mid-market customers; conduct discovery and demos/POCs.
Explain AI/LLM concepts to tech and business audiences; position Freddy Copilot/Agent Studio.
Build AI agents and automated workflows in Agent Studio for demos.
Gather requirements; scope engagements; create SoWs and RFP/RFI responses.
Collaborate with Sales/Product/Engineering; align tech strategies to close deals.
Represent Freshworks at meetings/events; stay updated on product trends.

🎯 Requirements

5–8 years in pre-sales/solution engineering or similar role.
Strong SaaS/cloud, APIs, and enterprise software experience.
Proven design/delivery of demos and POCs.
Able to work with mid-market and enterprise customers.
Excellent communication and presentation skills.
Bachelor’s degree in CS/Engineering or equivalent.

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