Lead System Administrator

📋 Description

• Serve as the primary escalation point for the Service Desk to investigate and resolve complex
• Own the maintenance, configuration, availability, and business continuity of core IT services
• Act as Incident Manager or partner closely with Incident Management during service outages, and
• Identify recurring issues, define corrective actions, and implement long-term solutions
• Provide advanced support for Google Workspace, including email delivery, permissions, security
• Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta

🎯 Requirements

• Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other
• Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent)
• Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby
• Comfortable using tools such as Jira, Git, and GAM
• Demonstrated experience designing, implementing, and improving IT services
• Strong understanding of IT operations best practices, including security, storage, data protection

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly