Lead Talent Development Specialist - WFNJ

📋 Description

• Reviews case files to ensure compliance with contractual agreements
• May perform case management, eligibility and data entry duties for customers
• Implements and enforces quality assurance plans
• Compile data for reporting progress of programs
• Conducts trainings and orientations
• Recommends corrective actions, implements corrective action plans

🎯 Requirements

• Minimum of three plus years related experience
• Demonstrate knowledge of quality assurance procedures and federal, state and local workforce
• Experience conducting quality assurance activities, such as planning and conducting case file or
• Demonstrate a working knowledge of computers and knowledge of data management processes
• Demonstrate knowledge of eligibility determination processes and filing procedures
• Demonstrate good communication, telephone and customer service skills