Lead Technical Account Manager

📋 Description

• Take ownership of key CX customer relationships; advocate pre-go-live.
• Resolve complex technical issues; deliver excellent customer service.
• Maintain productive relationships; review open issues and CX needs.
• Ensure issues meet SLA by partnering with Support, Services, Product, Eng.
• Be accountable for customer satisfaction, retention, and references.

🎯 Requirements

• 5-8 years in technical/service roles (software, telecom, or services).
• Proven relationship-building and strong communication skills.
• Demonstrated technical problem-solving proficiency.
• Analytical and advanced troubleshooting skills with end-users.
• Working knowledge of contact center software/design/functionality.
• Broad implementation skills; able to communicate tech and business terms.

🎁 Benefits

• Join a growing global company with career opportunities.
• Work with top teams in a fast-paced, collaborative environment.
• Opportunities to grow across multiple roles and locations.
• Be part of NICE's market-leading CX technology and innovation.