Lead Technical Support Engineer

📋 Description

• Lead the daily support team; triage tickets and manage SLAs.
• Hands-on with Kubernetes, Linux, and Cloud issues.
• Serve as escalation point for critical incidents.
• Mentor junior engineers and conduct code reviews.
• Coordinate follow-the-sun support and regional handovers.
• Improve support processes and knowledge base.

🎯 Requirements

• 5+ years in Technical Support or DevOps.
• 1+ year in Lead/Senior/Mentor role.
• Kubernetes administration and troubleshooting.
• Linux admin-level knowledge (system internals, networking, storage).
• Scripting in Bash and Python for automation.
• MongoDB and PostgreSQL experience.

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Access to purebenefits.com