Lead Technical Support Ops

📋 Description

• Lead and develop a high-performing technical support team.
• Guide and coach specialists to ensure exceptional customer experiences.
• Improve support processes and resolve complex client challenges.
• Collaborate with cross-functional teams to drive training and efficiency.
• Mentor and optimize operations across the team.

🎯 Requirements

• 2+ years in payroll and HCM systems.
• Bachelor’s degree preferred.
• Strong understanding of wage garnishments and compliance.
• Previous leadership or mentoring experience.
• Proficiency with Excel and MS Office; basic technical troubleshooting; basic SQL.
• Excellent communication and problem-solving skills.

🎁 Benefits

• Fully remote opportunity within the United States.
• Competitive benefits: healthcare, dental, and vision.
• 401(k) retirement plan with company match.
• Career development opportunities and training support.
• Employee-focused culture that values collaboration and innovation.