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Working and liaising with AGS Program Office (PO) Teams to sustain and evolve technologies critical
Developing strong partnerships with VMS Technology Partners and aligning them toward AGS client
Monitoring AGS360 (Salesforce) tickets and performing ticket trend analysis to drive optimization
Acting as VMS SME to identify operational efficiencies and technology innovation opportunities
Providing strategic consultation and technology solutions to PMO and clients
Supporting PMO Tech Champ building content and hosting Tech Champ sessions

Completed bachelor's degree required
1-2 years of experience in leading a team or strong acumen for leadership
MSP and VMS experience (e.g., Beeline, Fieldglass, IQN, Vndly, Simplify etc.)
Strong written and oral communication skills; projects a strong, confident image
Analytical abilities - aptitude for understanding applications, researching technical solutions
Ability to quickly learn new technologies, design, create, and execute a project plan

Lead Technology Operations Analyst (Midshift)

Meet JobCopilot: Your Personal AI Job Hunter