Leader Enterprise Customer Success, NA

📋 Description

• Own NA Enterprise CSM teams end-to-end: strategy, retention, expansion, executive relationships.
• Manage high-touch engagement: success planning, reviews, health scoring, renewal playbooks
• Champion AI-driven approach to maximize CSM reach and impact.
• Act as executive sponsor on strategic accounts with VP/C-level stakeholders.
• Own renewal forecasting and health of portfolio.
• Collaborate with Product/Engineering to advocate enterprise needs and guide roadmap.

🎯 Requirements

• 7+ years in Customer Success/Account Management; 2+ years leading a team.
• Proven retention/expansion targets for enterprise/strategic accounts ($100K+ ACV).
• Experience building/scaling CS processes and playbooks.
• Strong executive presence for multi-stakeholder enterprise relationships.
• Data-driven: forecasting, health scoring, CS/BI tooling (Gainsight, ChurnZero, Totango, or similar).
• Excellent coaching, communication, cross-functional collaboration.

🎁 Benefits

• Competitive salary, stock options, health benefits, unlimited PTO.
• Parental leave, tuition reimbursements, and more.