Learning & Development Specialist

📋 Description

• Develop accurate and user-friendly content for our internal knowledge base.
• Design, develop, and deliver learning solutions for new hire and tenured agents for product
• Collaborate closely with subject matter experts, leaders, quality, and peers to gather accurate
• Develop training and job aids for new processes, system deployments, or product updates.
• Build partnerships with cross-functional teams and develop strong working relationships with
• Translate complex technical information, legal jargon, or operational processes into clear, concise

🎯 Requirements

• Ability to write clear, concise, and grammatically correct content for diverse audiences.
• Understanding of learning theories / ADDIE model.
• Capable of translating complex information into engaging content.
• Confident in collaborating with employees at all levels and receptive to stakeholder feedback for
• Ability to manage multiple projects simultaneously and meet deadlines.
• A passion for learning and dedication to supporting others' professional growth.

🎁 Benefits

• A connected experience: We prioritize high-touch collaboration and flexibility. Whether you are
• Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you
• Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid
• Professional & personal growth: Take advantage of a suite of premium perks, including Udemy