Learning Operations Manager

📋 Description

• Manage day-to-day platform operations including license management and rotation, configuration
• Draw on deep knowledge of the Udemy catalog to help customers identify relevant content, surface
• Deliver lightweight reporting and surface insights to customer admins, including guidance on which
• Chase down open support requests on behalf of customer admins, following up on ticket status and
• Facilitate ad hoc training sessions, webinars, and lunch-and-learns to support platform adoption
• Serve as the customer's go-to Udemy expert, providing deeper platform knowledge than their internal

🎯 Requirements

• Experience in a platform operations, managed services, learning administration, or customer-facing
• A strong sense of what good looks like in a learning program — able to evaluate whether content is
• Strong attention to detail and organizational skills, with the ability to manage tasks and requests
• Ability to analyze platform usage and engagement data and translate findings into practical
• Clear and confident communication skills, with the ability to build trust with customer admins and
• A proactive mindset — comfortable identifying opportunities for improvement and raising them before

🎁 Benefits

• Base salary and equity eligibility
• Flexible work arrangements (home, office, or collaboration space)
• Global distributed team opportunities