Legal Operations Manager

📋 Description

• Drive the Legal & Compliance team’s operational strategy, understand operational challenges, identify opportunities to improve systems and workflows
• Maintain and optimize a best in class AI driven tech stack. Partner cross functionally with AI and Contract Operations to identify technologies, negotiate with vendors, and drive implementation.
• Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend
• Working closely with leadership, own planning cycles, OKRs, and data reporting and metrics
• Manage outside counsel relationships, including new engagements, billing guidelines invoicing, and e-billing. Drive outside counsel management strategy with a focus on cost discipline and operational accountability
• Build and maintain knowledge management platforms and learning and development programs that keep the team current and operating effectively.
• Run the day-to-day operations of the Legal & Compliance team, driving efficiencies that enable the team to perform its best work. (e.g. manage vendors, attorney memberships, internal practice guidelines, expenses, team meetings)
• Represent Gusto within the Legal Operations community, staying current on emerging technologies and best practices.

🎯 Requirements

• 5+ years of legal operations experience at a high-growth technology company
• Hands on expertise with legal tooling-selection, implementation, and day-to-day operation (CLM, e-billing, matter management, procurement systems)
• Experience implementing AI and technology within legal operations
• Hands-on experience with AI-assisted legal tools and a fluency (or path to fluency) in agentic / automated legal workflows (e.g. Claude CoWork)
• Experience engaging and managing outside counsel, legal spend, budgeting, and program management
• Proven ability to build and maintain metrics and reporting frameworks, including operational KPIs
• Exceptional communication skills and the ability to influence stakeholders across Legal, Finance, IT, Security, and Procurement
• A builder's mindset — demonstrated success building and improving processes, not just running them, with measurable results

🎁 Benefits

• Competitive base pay, benefits, and equity (RSUs)
• Office spaces in Denver, San Francisco, and New York City; hybrid in-office days
• AI tools and learning opportunities for the team
• Equal opportunity employer with accommodations for qualified individuals