Legal Response Specialist

📋 Description

• Monitor designated Support and Legal channels, assess urgency, and route requests for human review.
• Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring
• Answer routine requests for information under Legal's guidance. Gather account history and draft
• Help GRC process data subject requests and meet deadlines. Follow approved identity-verification
• Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible
• Track each case through completion, including after handoffs. Record decisions, follow up on

🎯 Requirements

• 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a
• Experience handling legal, privacy, or law enforcement requests.
• Working knowledge of GDPR, CCPA, and data subject requests.
• Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
• Clear writing, including in sensitive customer conversations.
• Ability to manage competing deadlines and follow through without reminders.