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18 days ago
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Full time
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📋 Description

  • Be the first contact for client issues via phone, email, and alerts.
  • Triage tickets; identify problems, assess severity, escalate as needed.
  • Update clients during resolution; avoid radio silence.
  • Configure and deploy new workstations; migrate data and apps.
  • Troubleshoot Windows PCs, servers, and common hardware.
  • Support AD, DNS, security, print servers, and certificates.

🎯 Requirements

  • 6 months to 1.5 years in helpdesk or MSP support roles.
  • Native English speaker; professional phone and written communication.
  • Available Mon–Fri, 8am–5pm US Central Time.
  • Experience communicating across phone, email, and ticketing systems.
  • Hands-on with RMM, PSA/ticketing, and docs (NinjaOne, Autotask, IT Glue).
  • Windows OS in Workgroup/Domain; PC setup and data migration.
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