Level 1 Support Technician

📋 Description

• Be the first contact for client issues via phone, email, and alerts.
• Triage tickets: identify problems, assess severity, and escalate.
• Keep clients updated throughout resolution; communicate progress.
• Configure and deploy new workstations; migrate data and apps.
• Troubleshoot Windows PCs, servers, and common hardware issues.
• Monitor and troubleshoot client LAN environments.

🎯 Requirements

• 6 months to 1.5 years in helpdesk/IT support, ideally MSP.
• Native English speaker; strong professional communication.
• Available Monday–Friday, 8am–5pm US Central Time.
• Experience communicating with customers across phone, email, and ticketing.
• Hands-on with RMM, PSA/ticketing, and doc platforms (NinjaOne, Autotask, IT Glue).
• Windows OS (Workgroup/Domain); PC setup and data migration.

🎁 Benefits

• Fully remote work.
• 3–6 month contract with potential extension.