Level 2 Deskside Support Engineer

📋 Description

• Provide deskside support for PCs, laptops, peripherals, and software-related issues
• Resolve escalated Level 2 incidents and service requests
• Troubleshoot and support Windows 10 and Windows 11 environments
• Administer and support Microsoft 365 services
• Provide VPN and network connectivity support
• Support business-critical applications and end users

🎯 Requirements

• Minimum of 2 years of professional experience in IT support within enterprise environments
• Strong hands-on experience with: Windows 10 / Windows 11, Microsoft 365, Active Directory, Azure
• Experience working with IT Service Management (ITSM) processes
• Practical experience with ticketing systems
• Strong troubleshooting and analytical skills
• Professional, customer-focused, and service-oriented mindset

🎁 Benefits

• Experience supporting international enterprise environments
• Knowledge of endpoint management and modern workplace solutions
• Familiarity with network fundamentals and VPN technologies
• Previous experience in manufacturing or industrial environments
• Relevant Microsoft certifications