Level 2 Hardware Support Engineer

📋 Description

• Provide high-touch, first- and second-level customer and technical support to external transit
• Investigate, systematically troubleshoot, and resolve complex hardware issues, payment device
• Analyze device logs, diagnostics, and system reports to perform root-cause analysis and determine
• Manage equipment, SIM card, and EMV reader activations and deactivations.
• Assist customers with back-office functionality, custom report building, and parts
• Document troubleshooting steps, issue findings, and resolutions in full detail within our case

🎯 Requirements

• Tangible experience providing technical support and systematic troubleshooting for physical
• Strong analytical, root-cause troubleshooting, and customer service communication skills.
• Proven experience supporting back-office software applications, performing log analysis, and
• Demonstrated ability to manage, prioritize, and document support cases through to resolution in a
• Experience in or knowledge of electrical/mechanical components, EMV payment devices, or SIM card
• High School Diploma or equivalent required; technical certifications or college-level coursework