Level 3 IT Support Engineer

📋 Description

• Provide advanced Level 3 technical support across diverse client environments.
• Troubleshoot Microsoft 365, Windows, networking, and security issues.
• Manage tickets with thorough documentation and ticket hygiene.
• Deliver Level 1–3 support as required.
• Assist with project delivery, onboarding, and migrations.
• Develop and maintain technical docs, SOPs; identify automation opportunities.

🎯 Requirements

• 5+ years' experience within an MSP or IT Service Provider environment.
• Proven Level 3 technical support across multiple technologies.
• Strong experience troubleshooting complex Microsoft environments.
• Experience creating and maintaining technical documentation and SOPs.
• Ability to identify business improvement opportunities and contribute strategically.
• Experience managing technical escalations and working directly with customers.

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced
• Flexible work – home or office, wherever you do your best work