Level 3 Support Analyst - AI Specialist

Added
10 days ago
Type
Full time
Salary
Salary not provided

Related skills

grafana ai excel rag llm
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📋 Description

  • Resolve complex issues from support tickets, focusing on AI solutions
  • Build deep knowledge across Anaplan and Grafana
  • Serve as an AI/ML SME and mentor juniors
  • Collaborate with Engineering, Product, Ops, CS on solutions
  • Raise and track product bugs and document findings
  • Provide 24/7 emergency support via on-call rota

🎯 Requirements

  • Early-career pro with experience troubleshooting LLM and RAG apps
  • Strong prompt/context engineering and data analysis (Excel, Anaplan)
  • Degree in Math/Physics/Engineering/CS; fluent English
  • Experience in Level 2/3 tech support; able to lead small projects
  • Excellent communication and technical documentation skills
  • Preferred: Grafana familiarity; AI security; cloud AI services (Azure OpenAI, AWS Bedrock, Google)

🎁 Benefits

  • Global winning culture and diverse teams
  • 24/7 emergency on-call support
  • Flexible schedules for global coverage
  • Growth opportunities with AI-powered planning platform
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