Level 3 Support Engineer (Senior/Lead)

📋 Description

• We are seeking an experienced and proactive L3 Engineer to join our growing technical support team.
• Provide advanced technical support, troubleshoot complex infrastructure and security issues.
• Ensure stability, security, and performance of client environments.
• Mentor Level 1 and Level 2 engineers and collaborate with internal teams and customers.
• Emphasize continuous improvement, automation, and knowledge sharing.

🎯 Requirements

• Strong security-focused mindset and security best practices
• Microsoft Defender, Sentinel, Lighthouse, Purview, Entra, Intune
• Windows OS (Windows 10+) and Windows Server (2012-2022)
• Remote Desktop Server and Networking: switches, VLANs, VPNs, DNS
• Security infrastructure: SonicWall, Fortinet, Cisco Firewalls; spam/web/endpoint protection
• Virtualization: Hyper-V and VMware
• Cloud platforms: Microsoft 365, Office 365, Azure, Azure AD, AWS, Google Cloud
• Scripting: PowerShell and VBScript; automation experience

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse
• Home office setup allowance
• Internet allowance
• Gym & wellness allowance
• Flexible work options: home or office