Licensed Customer Success Associate

📋 Description

• Be the first point of contact and advocate for our customers
• Handle customer inquiries via omni-channel communication and process applications with exceptional
• Educate customers on Figure and our products with knowledge and enthusiasm
• Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone
• Gather key insights and assist in process improvement for Figure’s products and services and the
• Provide technical support and troubleshooting on a variety of potential issues

🎯 Requirements

• BA/BS from an accredited university preferred with 1+ years in a customer-facing role
• Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the
• The ability to obtain an MO MLO licensing within 60 days of hire is required for this role
• A dependable and reliable team player who thrives in a fast-paced, high-volume environment.
• Adaptable and open to change as processes evolve.
• Clear, confident, and compassionate communication skills.

🎁 Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement