Líder de Customer Success

📋 Description

• Lead a Customer Success team composed mainly of Mid Touch and Low Touch Customer Success Managers.
• Support the team in connecting customer needs with internal areas, facilitating issue resolution
• Define, monitor, and manage team OKRs, ensuring alignment with strategic objectives.
• Develop team members through feedback sessions, one-on-ones, performance reviews, and career
• Create, maintain, and optimize operational metrics, dashboards, and performance indicators to
• Participate in strategic alignment meetings with other teams and contribute to cross-functional

🎯 Requirements

• Bachelor’s degree preferably in Business Administration, Finance, Economics, Accounting, or related
• Solid experience leading Customer Success, Customer Experience, or Customer Operations teams within
• Proven experience managing customer retention and revenue expansion goals.
• Strong analytical skills with experience using data, dashboards, and evidence-based decision-making.
• Previous experience in financial institutions, fintechs, payment solutions, or financial management
• Experience working with revenue goals, operational indicators, and performance metrics.

🎁 Benefits

• Remote work flexibility.
• Full-time CLT employment model.
• Commission-based compensation opportunities.
• Annual performance-based bonus.
• Health and dental insurance with no copayment.
• Life insurance.