Líder Técnico de Sustentação Sênior

📋 Description

• Classify and prioritize incidents, service requests, and change requests, assigning ownership
• Maintain and troubleshoot Windows Server environments, including directory services and policies
• Investigate application, operating system, database, network, and integration failures using logs
• Support SQL Server operations at the infrastructure and diagnostic level, including connectivity
• Plan and coordinate the provisioning of production, project, testing, and development environments
• Coordinate support activities with project teams and third-party providers, including overnight

🎯 Requirements

• Practical experience administering and troubleshooting Windows Server in corporate environments.
• Hands-on experience operating and diagnosing IIS and web applications, including logs, application
• Working knowledge of Active Directory, DNS, and Group Policy Objects (GPO), including access
• Operational experience with SQL Server, including infrastructure-level diagnostics and the ability
• Experience handling complex incidents, prioritizing competing demands, coordinating controlled
• Ability to coordinate internal stakeholders and external service providers while maintaining clear

🎁 Benefits

• Remote work arrangement.
• Life insurance.
• iFood Livre benefit.
• TotalPass membership for fitness and wellness activities.
• Compensation details were not disclosed in the original job posting.
• The engagement is listed as a full-time contractor arrangement (PJ).