Lifecycle Operations Associate

📋 Description

• Write and send 2-3 marketing emails per month
• Execute daily SMS outreach to warm leads using Metabase, Customer.io, Front, Zapier
• Manage inbound replies, respond to patients, and escalate issues appropriately
• Track responses, conversions, opt-outs; maintain data hygiene
• Collaborate with Growth, Ops, Marketing, and Support to improve lifecycle flows
• Support iterative testing of cadence, copy, and follow-up strategies

🎯 Requirements

• 1–3 years in lifecycle ops, growth ops, CRM, or similar
• Hands-on with Front, Google Sheets/Excel, Zapier, Customer.io, or no-code automation
• Strong written communication and attention to detail
• Comfortable owning end-to-end operational processes
• Able to strategize, market to multiple audiences — doctors, leads, partners
• Healthcare or lifecycle experience is a plus

🎁 Benefits

• Remote-friendly culture
• Opportunity to shape Fay's lifecycle infrastructure
• Inclusive, equal-opportunity employer
• Flexible work options and growth opportunities