Loan Counselor/Late Stage Collections

📋 Description

• Manage a portfolio of mobile home mortgage loans across all stages of delinquency
• Perform outbound and inbound borrower contact to resolve delinquent accounts
• Analyze borrower financial situations and provide counseling on available options
• Negotiate repayment plans and resolve delinquencies through full reinstatement
• Evaluate eligibility for loss mitigation options, including forbearance, repayment plans, and loan
• Initiate and track loss mitigation workflows in compliance with investor guidelines

🎯 Requirements

• High school diploma or equivalent required; college coursework preferred
• 1–3 years of mortgage collections or servicing experience, including mobile homes preferred
• Working knowledge of GSE, FHA, VA, and Conventional loan programs
• Strong negotiation, communication, and customer service skills
• Ability to handle sensitive financial conversations with empathy and professionalism
• Proficient with mortgage servicing systems and Microsoft Office

🎁 Benefits

• Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work
• Top hourly pay! Starting at $22/Hour+ and up to $1000/month in bonus!
• Full desktop equipment provided!