Local IT Operations Specialist (CZ/SK)

📋 Description

• Serve as the primary onsite point of contact for user support in our Prague office.
• Deploy, configure, troubleshoot, and maintain user hardware (laptops, mobile phones, monitors
• Maintain meeting rooms, Google Meet/AV equipment, and provide technical setup/support for internal
• Administer and troubleshoot the local office network (Wi-Fi, routers, switches, firewalls, access
• Lead and coordinate the DVT Alps Internal IT team across Prague, Ostrava, and Bratislava (running
• Oversee the ticket queue, SLA/OLA compliance, and team performance tracking in ServiceNow (DevoWay).

🎯 Requirements

• Experience in IT support, helpdesk operations, or systems/network administration (2+ years)
• Fluent in Czech/Slovak (mandatory for daily onsite communication and local vendor/back-office
• Communication in English at a B2+ level (written and spoken, for ticketing, documentation, and
• Availability to work full-time primarily onsite at our Prague office.
• Hands-on administrative knowledge of Windows, iOS/macOS, and Android, plus troubleshooting user
• Practical experience with local networking hardware and administration (routers, switches

🎁 Benefits

• 5 weeks of vacation per year (= 1 week extra)
• 4 'My Days' per year
• Hybrid office
• Flexible working hours
• Udemy for business account
• Meal allowance up to 32.000 CZK/year (129,50 CZK/day)