Location Support Specialist, Sales Market DE (m/f/d)

📋 Description

• Provide on-site technical support for hardware and software issues that cannot be resolved remotely
• Analyze and resolve faults on end devices such as laptops, mobile phones, tablets, and conference
• Organize and provide IT equipment, support infrastructure and lifecycle activities, technical
• Document, process, and track incidents and service requests in ServiceNow or comparable systems

🎯 Requirements

• 2+ years of experience in IT support, IT service, or IT operations
• Basic knowledge of fault analysis and resolution of hardware and software issues
• Good communication skills and a structured, careful way of working
• Initial practical experience in IT support and handling end devices, networks, or IT services is an
• Very good English skills (C1) and excellent German skills (C2)
• Experience in IT service management according to ITIL principles; ITIL certification is an advantage

🎁 Benefits

• Employee discount of 25% on our brands H&M (including Beauty and Move), COS, Weekday, Monki
• Christmas and vacation special payments
• H&M Incentive Program – HIP
• Employee assistance program with Lyra
• Company pension scheme
• Corporate Benefits