Ensuring compliance with customer-specific SLAs in your customer portfolio.
Proactively organizing issue resolution in existing logistics solutions with internal teams and customers.
Close coordination with key account management and internal teams to optimize logistics.
Communicating with customer ops contacts in German and English to build trust.
Preparing and presenting weekly, monthly, quarterly performance reports in Excel/PowerPoint.

🎯 Requirements

Operational experience in parcel ops, transport, or warehouse mgmt in ecommerce
Experience in B2B customer communication and service
Data-driven approach and strong service orientation
Solid knowledge of MS Office, esp. Excel
Proficiency in English and German (C1+)

🎁 Benefits

Hybrid work model with flexible remote-office setup
Option to work from almost anywhere for up to 2 months/year
Company lunches twice a month
German language courses provided
Climate-neutral initiatives and sustainability focus

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