Low-touch Customer Success Manager

📋 Description

• Manage a portfolio of approximately 30 enterprise customers across EMEA, supporting them throughout
• Lead customer kickoffs and success planning sessions, aligning stakeholders on objectives
• Coordinate onboarding and enablement for technical and business audiences, accelerating
• Establish a consistent customer engagement cadence through health checks, executive meetings
• Monitor customer health indicators and product usage data to identify risks early, manage
• Demonstrate customer value by translating product adoption into measurable business outcomes

🎯 Requirements

• Proven experience managing a portfolio of enterprise SaaS customers and independently leading
• Technical fluency and the ability to engage confidently with IT and engineering stakeholders on
• The judgment to recognize technical challenges that require escalation and coordinate the right
• Commercial experience supporting renewals and expansion opportunities, including upselling and
• Strong analytical and value-oriented skills, with the ability to translate product usage into
• Excellent organizational skills and operational discipline, including the ability to manage

🎁 Benefits

• Competitive compensation
• Equity participation
• Generous paid time off: 30 days vacation per year in Europe, plus local public holidays
• Health and wellness benefits in accordance with local country standards across Europe
• Retirement planning: pension contributions in line with local country requirements
• Professional development budget: €1,000 per year for courses, books, events, or coaching