Mac Systems Administrator / Apple Support Specialist – Tier 2

📋 Description

• Provide advanced remote support for Apple and mixed platforms (macOS, iOS).
• Administer Addigy MDM: enrollment, policies, configuration, deployment, and remote support.
• Support Apple Business Manager workflows and automated device enrollment.
• Troubleshoot issues related to user access, apps, networking, VPN, printers, and device performance.
• Security/compliance needs: FileVault, Gatekeeper, OS update workflows, privacy settings.
• Maintain clear ticket documentation and escalate when needed; participate in on-call rotation.

🎯 Requirements

• 4+ years Mac system administration or business-level Mac support.
• Hands-on Addigy MDM administration: enrollment, policies, config, deployment.
• Experience with Apple Business Manager and automated device enrollment, Apps/Books, and MDM certs.
• Troubleshoot macOS identity, networking, VPN, printers, apps, permissions, and updates.
• Working knowledge of Microsoft 365, Windows devices, SaaS, basic networking, security tools, and remote management.
• Strong ticketing systems experience; 2+ years in customer-facing technical support.
• Knowledge of phishing/security platforms such as KnowBe4 is a plus.

🎁 Benefits

• Competitive benefits and healthcare options.
• Continuous training and development opportunities.
• Team-first, inclusive culture with growth opportunities.