Creating and updating the Mill Commercial Owner’s Manual
Cross-functional alignment with Engineering and Support to apply pilot learnings
Technical escalation for Mill Field Support; triage issues and warranty/repair actions
Manage technical feedback from Field Trials
Develop training materials for new users and third-party Maintenance partners
Identifying, selecting and negotiating maintenance contracts with nationwide contractors

🎯 Requirements

5+ years experience in Manufacturing Operations or Field Support, especially on large hardware products requiring hands-on maintenance
Experience managing vendor relationships with service providers
Program management experience with hardware products
Start-up experience desired
Ability to travel domestically and internationally

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