Majors Customer Success Manager

📋 Description

• Client relationship management for prescriptive, consultative support.
• Lead strategic implementation of Harvey into daily workflows.
• Monitor account health and address risks proactively.
• Train and enable end users; drive daily Harvey adoption.
• Feedback loop: relay insights to product for improvements.
• Travel up to 25% of the time.

🎯 Requirements

• Background in management consulting or tech advisory at a top firm.
• Experience in Enterprise SaaS or legal CS/account mgmt.
• Change management and wide-scale adoption experience.
• Excellent communication; able to influence executives.
• Results-driven; strong prioritization of tasks.
• Collaborative, proactive, team-first mindset.

🎁 Benefits

• Be at the forefront of AI tech with real customer impact.
• Help shape CS programs with playbooks and processes.
• Collaborative environment that supports growth and development.