Majors Customer Success Manager

📋 Description

• Client relationship management as primary contact to deliver superior CX
• Lead strategic integration of Harvey into daily workflows
• Monitor account health, address risks, drive long-term success
• Train end users and collaborate with Product teams to enable adoption
• Drive executive engagement and transform customers into Harvey champions
• Travel up to 25% of the time

🎯 Requirements

• Background in management consulting or tech advisory at a top-tier firm, or strategic CS/AM in Enterprise SaaS/legal
• Experience leading change management and wide-scale tech adoption
• Excellent communication and strategic planning; able to influence executives
• Results-driven with strong ability to prioritize tasks and demanding customers
• Collaborative and proactive with a team-first mindset

🎁 Benefits

• Frontline AI technology shaping how customers operate
• Grow and contribute to the CS program with playbooks and processes
• Collaborative environment promoting growth and development