Managed Operations Services Specialist

📋 Description

• Acts as Application administrator responsible for Day 2 Move, Add, Change Requests for clients of
• Works closely with the TAMs, DSE and Expert Services and acts as Implementation manager
• Become an expert in ContactEngine solution design consultancy and implementation
• Work with global teams to build, test and support customer journeys and conversations from
• Learn clients' business processes to define and document requirements for automated transactions of
• Document End-to-End Application Integration Specifications

🎯 Requirements

• 3+ years experience in an implementation / professional services / consulting role
• Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree
• Knowledge of basic programming languages and data structures
• Knowledge of data analysis and SQL
• A keen problem solver with a passion for learning
• Ability to successfully work in a team-oriented, highly collaborative environment

🎁 Benefits

• Bonus Experience: If you don't have these but are willing to learn, please apply:
• Technical expertise in data structure extraction and summarization
• Experience with JavaScript, C#, SQL, HTML, CSS, Python
• Experience with integration tools
• Application knowledge of Excel, Tableau (or similar BI tool)