Managed Services Lead, Community & Player Operations

📋 Description

• Lead end-to-end player operations for multiple game studios, managing playtests through the
• Develop and schedule effective player communications, monitor engagement and conversion metrics at
• Analyze playtest data, player feedback, and community sentiment to deliver actionable insights and
• Coordinate player recruitment initiatives in collaboration with internal teams, leveraging existing
• Establish, restructure, and manage Discord communities, including server architecture, roles
• Develop moderation policies, escalation procedures, and operational handbooks while recruiting

🎯 Requirements

• At least 4 years of professional experience in community management, player operations, or live
• Proven hands-on experience managing playtests or beta programs, including player recruitment
• Demonstrated experience building, managing, and moderating large Discord communities, including
• Strong analytical skills and confidence working with data, particularly funnel metrics, conversion
• Excellent communication and organizational skills, with the ability to manage multiple studio
• Strong problem-solving abilities and emotional resilience, with the capacity to handle toxic

🎁 Benefits

• Competitive hourly contract rate, reflecting experience and expertise.
• Part-time contract opportunity of up to 20 hours per week initially.
• Potential pathway to a full-time position as the managed services offering expands.
• Fully remote working environment, with flexibility to work from Europe or North America.
• Opportunity to build and shape a new business offering from the ground up, with direct influence
• Direct collaboration with game studios of different sizes, from independent teams to major