Managed Services Support Analyst

📋 Description

• Manage and fulfil new user account requests per defined processes.
• Process access amendments, including role changes and permission updates securely.
• Own and progress cases to resolution; escalate timely.
• Respond with empathy to customers, addressing needs and deadlines.
• Communicate with team members and other departments to resolve issues.
• Document solutions and produce written guidance on steps and procedures.

🎯 Requirements

• Plan and prioritise workload to meet deadlines.
• Expertise with Keyloop product/module.
• Experience in a Service Desk or IT support role.
• Proven ability to manage user requests and access provisioning.
• Investigation, analytical, problem solving and troubleshooting skills.
• Excellent communication in local language and English.

🎁 Benefits

• Inclusive environment that values diversity.
• Pay and benefits linked to performance.
• Training and development opportunities.
• Collaborative culture with cross-team working.
• Access to AI tools to boost productivity.