Manager 2, Premier Support Engineering

📋 Description

• Manage and coach a team of TSEs across 600+ Datadog integrations
• Own team accountability; partner with leadership on reviews and issues
• Ensure effective onboarding and training for new hires
• Guide the team through tech training, certs, and learning needs
• Build documentation and knowledge-base articles for technologies
• Drive projects to improve team productivity and processes

🎯 Requirements

• Passionate about people management with prior team leadership
• Self-motivated, detail-oriented, and eager for continuous learning
• Client-centric thinker who uses data to make decisions
• Tinkerer with some programming experience and basic Linux knowledge
• Active contribution to open-source projects and the Engineering Community

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks