Lead a team of 6–8 Senior Account Managers for Enterprise Fulfillment.
Own portfolio health and growth: retention, expansion, and margin.
Own the P&L for your team’s portfolio and manage commercial outcomes.
Escalation owner for high impact client issues; resolve with cross-functional teams.
Collaborate with Warehouse Operations, Trade/Compliance, Product, and Support to unblock issues.
Set expectations, run regular 1:1s and team syncs to drive ownership.

🎯 Requirements

5+ years in account management, client success, or client-facing ops.
2+ years directly managing a team of individual contributors.
Experience owning commercial outcomes for Enterprise books ($5M+ annual revenue).
Comfort digging into crossdock ASN or DIM issues and client discrepancies.
Strong cross-functional influence across Operations, Product, and Support.
Proven track record coaching account managers into stronger operators.

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