Manager, Account Management, SME & Growth, CN

📋 Description

• Directly lead, mentor, and scale a team of Account Managers or CSMs; foster a culture of high
• Operationalize the GTM strategy to maximize product adoption, expansion revenue
• Act as an executive escalation point for key customer accounts, building trust with key client
• Partner closely with Product, Engineering, Marketing, and Revenue Operations to channel customer
• Set team and individual targets around revenue, product penetration, and customer satisfaction
• Proactively identify churn risks, handle complex customer escalations, and develop effective

🎯 Requirements

• 6+ years of experience in Account Management, Customer Success, or Sales, with at least 3 years in
• Proven track record of leading front-line commercial/AM teams to achieve revenue and retention
• Strong analytical and problem-solving skills, with experience using data to guide team priorities
• Solid understanding of the fintech, cross-border payments, or digital commerce ecosystem.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to engage
• Hands-on experience in account planning, portfolio management, and executing adoption playbooks.