Lead and coach a team of four Account Managers through 1:1s, account reviews, and development plans
Own customer outcomes and portfolio strategy across Onboard, Adopt, Prove Value and Expand
Drive expansion and account growth across payments, FX, cards, Spend, and related products
Build the operating system with playbooks, weekly reviews, and CRM standards
Orchestrate complex customer issues involving Support, KYC, Risk, Product, or Operations

🎯 Requirements

5+ years in Account Management, Customer Success, Sales, Expansion, or related B2B commercial role
2+ years of direct people management
Proven ownership of retention, renewals, expansion, adoption, or customer health
Experience with NRR, GRR, churn, adoption, or customer satisfaction metrics
Experience in B2B SaaS, fintech, payments, banking, FX, or ERP
Fluent French and professional English

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