Manager - Account Manager

📋 Description

• Complete weekly coaching sessions and call audits.
• Complete weekly huddles and come up with Team strategy to achieve operational goals.
• Partner with Operations Manager on Continuous Improvement activities, training and action plans.
• Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans
• Provide ideas that can help the client improve their product, business, processes and/or policies.
• Set up accountability discussions on attendance and performance challenges.

🎯 Requirements

• A Bachelor’s Degree is preferred but not required.
• Three years of operations and management experience; process transformation experience.
• Four to Five years of banking / financial services or fintech experience – knowledgeable on US
• Experience in handling omnichannel LOBs.
• Experience in managing, and directing associates/sr associates, team manager resources spanning
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for