Manager, Accounting Servicing, Operations

📋 Description

• Coach, and develop a team of servicing specialists. Where a queue currently depends on one person's
• Set and defend SLAs, quality bars, and capacity models across workflows that behave very
• Define your own operational reporting cadences and measures to make staffing and prioritization
• Write and maintain the SOPs, QA sampling, and maker-checker controls that keep financial
• Be the escalation path for high-dollar, time-critical, and legally sensitive cases, working
• Own the automation roadmap for the team: find the candidates, quantify the case, spec the

🎯 Requirements

• 5+ years in financial services or fintech operations, including 2+ years managing people directly
• Hands-on ownership of a servicing, billing, payment, or credit operations queue where errors move
• A track record of process improvement you can quantify. You've taken a manual, high-touch workflow
• Experience being the operational counterpart to Product and Engineering: writing requirements
• Data fluency. You can pull, build, and defend your own numbers in SQL, spreadsheets, or BI tooling.
• Sound judgment under ambiguity and the discipline to escalate the right things. This team handles

🎁 Benefits

• We are a hybrid environment that combines the energy and connections of being in the office with
• We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday
• As a perk, we also have up to four weeks per year of fully remote work.
• Depending on the position offered, equity and other forms of compensation may be provided as part