Manager - Agency Services

📋 Description

• Lead, coach, and develop Agency Services team members while establishing clear KPIs, SLAs, goals
• Monitor and continuously evaluate individual and team performance, providing regular coaching
• Identify high-potential employees, support talent development and retention, and leverage
• Review systems, processes, workflows, and data to identify efficiency opportunities, leverage
• Stay informed about industry trends and competitive developments to help evolve service delivery
• Support department-level training and oversee procedure documentation, work standards, and

🎯 Requirements

• College degree or equivalent professional experience preferred.
• Insurance industry experience preferred.
• Experience managing KPIs, SLAs, planning, and workforce management data preferred.
• Demonstrated leadership, coaching, motivation, and decision-making skills, with a strong bias
• Strong problem-solving, strategic thinking, process thinking, and analytical skills, with the
• Strong customer service orientation and the ability to manage multifaceted business needs across

🎁 Benefits

• Annual salary range of USD $61,622–$115,540, with the specific range dependent on the applicable
• Starting compensation based on qualifications and experience.
• Performance-based incentive program tied to individual and/or company success.
• Comprehensive health coverage, including medical, dental, vision, HSA, FSA, and term life insurance
• 100% company-funded Employee Stock Ownership Plan (ESOP) and automatic enrollment in a 401(k).
• Friday afternoons off year-round.