Manager, Application Support

📋 Description

• Lead, mentor, and develop a team of application support specialists.
• Assign tasks and responsibilities, ensuring efficient workload distribution.
• Conduct regular performance evaluations and provide feedback to team members.
• Encourage adoption of modern operational practices, including SRE-aligned approaches such as
• Oversee the day-to-day operations of the application support team.
• Ensure timely and effective resolution of incidents and service requests.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A Master’s degree or relevant certifications (ITIL, Cloud, SRE Foundation) is a plus.
• 10+ years of overall experience in IT, with strong exposure to application support, IT operations
• Proven experience in an Application Support, Application Management, or IT service management role.
• Minimum 3–4 years of experience leading and managing a technical/application support team
• 5+ years of hands-on experience in application support or a related domain, with strong