Manager, Applications Support

📋 Description

• Lead and manage 24/7 help desk and technical support operations across multiple shifts, including
• Oversee the resolution of complex technical issues, independently troubleshooting problems or
• Analyze high-priority and complex customer incidents, assess their impact, identify appropriate
• Ensure unresolved Tier 1 incidents are thoroughly investigated, accurately documented, and assigned
• Conduct technical troubleshooting and root cause analysis to identify underlying issues, implement
• Maintain accurate and timely documentation of customer interactions, incident details

🎯 Requirements

• A bachelor's or master's degree in a relevant discipline is required.
• At least 9 years of experience in help desk operations, technical support, IT operations, or IT
• Demonstrated experience supporting complex browser-based applications and client applications in a
• Strong working knowledge of Microsoft Office applications and the ability to troubleshoot common
• Extensive understanding of help desk operations, IT support best practices, customer service
• Proven experience managing or coordinating 24/7 operational support environments, including shift

🎁 Benefits

• Flexible work environment: A workplace that emphasizes flexibility and supports employees in
• Career development: Opportunities to expand technical expertise, strengthen leadership
• Learning opportunities: Exposure to evolving technologies, industry best practices, and continuous
• Leadership experience: The opportunity to lead a technical support team, develop talent, and
• Meaningful impact: The chance to contribute to reliable technology operations supporting healthcare
• Collaborative culture: Opportunities to work with diverse teams and cross-functional stakeholders