Manager, Client Operations

📋 Description

• Lead and develop a team of client operations specialists.
• Oversee end-to-end account lifecycle ops with accuracy.
• Drive automation, AI, and tech enablement to scale and reduce risk.
• Manage recruitment, onboarding, and training for high performance.
• Partner with cross-functional teams to align on requirements.

🎯 Requirements

• 8 years of professional experience in customer success.
• 3 years of experience managing and developing teams.
• Advanced leadership, coaching, and team development.
• Strategic thinking and operational planning abilities.
• Strong problem-solving, decision-making, and analytics.
• Proficiency with systems, tools, and metrics-driven management.

🎁 Benefits

• Relocation Package within Poland.
• Laptop and essential work equipment provided.
• Fully paid private healthcare in LuxMed.
• Access to Worksmile with monthly top-up.
• Subsidized meals at Kraków and Gdańsk offices.
• Company parties and social activities.