Manager, Client Success (Remote - US)

📋 Description

• Assign new customers according to specialty and skill set
• Coach and develop the Client Success team
• Oversee post-go-live issues with support and product teams
• Serve as escalation point for customers managed by CS managers
• Establish and conduct periodic reviews for quality assurance
• Collaborate with sales and support to optimize the customer journey

🎯 Requirements

• Minimum 5 years of customer success experience
• Demonstrated ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent attention to detail and time management skills
• Strong critical thinking & problem-solving skills
• Strong negotiation & collaboration skills

🎁 Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off with no strict hour limits
• 11 paid holidays
• 100% Company-Paid Parental leave (After 6 months with the company)
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance