Manager, Client Support

📋 Description

• Help build the support function via management projects (recruiting, training, policies, processes).
• Provide efficient Tier 1/2 support for all raisin users.
• Advocate for raisin users and champion their needs internally.
• Analyze data to prevent future tickets and improve support programs.
• Foster collaboration, high performance and continuous learning.
• Serve as escalation point for client and team issues with internal teams.

🎯 Requirements

• Adaptability and flexibility in a fast-paced environment.
• Proven ability to lead, motivate and develop high-performing teams.
• Excellent verbal and written communication; convey complex technical concepts clearly.
• Strong interpersonal skills: active listening, empathy, relationship-building.
• Proactive with analytical and problem-solving skills to help clients achieve results.

🎁 Benefits

• Competitive base salary with performance-based increases.
• Training, coaching and mentorship.
• Advancement opportunities across the organization.
• Healthy, diverse culture with fun, friendship, and community.
• Comprehensive medical, dental and vision benefits.
• Hybrid work structure: remote or office in Junction area.