Manager, Commercial Customer Activation

📋 Description

• Own and evolve the Commercial CSM activation strategy to drive adoption.
• Use data to diagnose bottlenecks, spend gaps, and risk across high-volume accounts.
• Build dashboards and run metric reviews to enable coaching and ops changes.
• Develop tiering frameworks for 1:1 vs digital vs self-serve motions.
• Partner with AEs/AMs to align on handoff, expansion, and risk.
• Collaborate with Product, FinOps, Growth, and Data to unblock activation.

🎯 Requirements

• 4+ years in customer success, implementation, or revenue ops in B2B SaaS.
• 2+ years of people management leading CS/implementation/ops teams.
• Proven success coaching teams through activation, onboarding, or revenue motions.
• Strong analytical skills turning data into insights and measurable outcomes.
• Strong commercial instincts — balance customer empathy with activation urgency.
• Cross-functional leadership across Sales, Product, Growth, Data, Solutions, FinOps, and CS.

🎁 Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend