Manager, Commercial Customer Success

📋 Description

• Fully own customer outcomes for Workato's Growth customers, including value realization and
• Deliver an end-to-end customer journey and experience for Workato's Growth customers, driving
• Ensure broad adoption of the best digital experiences across the entire portfolio of Workato
• Closely partner with all cross-functional teams, especially with Marketing and Product, to create a
• Forecast customer health and churn in accordance with Workato best practices, both in terms of
• Leveraging data to measure the effectiveness of programs and identify strategic opportunities for

🎯 Requirements

• Experience leading customer success teams or equivalent (Customer Success Managers, Account
• Experience owning retention metrics
• Strong verbal and written skills with a strong ability to articulate and communicate strategies and
• Excellent partnership and influencing skills. Demonstrated success working cross-functionally with
• Strong business acumen and a focus on the whole business
• Growth mindset, positive attitude, empathetic, and high energy

🎁 Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
• Innovation and team players
• Balancing productivity with self-care
• Vibrant and dynamic work environment
• Multitude of benefits